Returns and Refunds
All orders are subject to this returns and refunds policy.
Items that are purchased automatically have a 30 day return policy by wetspottropicalreef.com. Anything after 30 days you must contact us through the website so your situation can be assessed.
Equipment failures, damages, or incorrect shipped items within the 30 days from purchase/receipt of product apply to all products.
After 30 days you must email the website so your situation can be assessed.
Basically if you purchase something and within 30 days of that purchase we will make it right if it isnt.
After 30 days, your purchases are covered by the manufacturers warranty. If you are within the manufactures warranty, we need your information, the situation that caused the malfunction, breakage or other issue so we can contact the manufacturer on your behalf.
All shipping costs for returned items are the responsibility of the customer. No exceptions unless otherwise preauthorized.
Items that are older than 120 days may not be under warranty and you must contact us and the manufacturer so the best result can be obtained for you.
Replacements or refunds are given at the discretion of wetspottropicalreef.com and all cases that require replacement or refund are required to have an RMA/Refund authorization accompanying the final outcome. Claims without an RMA/Authorization will be denied till such authorization is obtained from addictiveaquaculture.com
Refunds are given on a case by case basis, and if you are seeking a refund these are the reasons they are issued:
Product out of stock for extended period of time, product discontinued/no replacement, 30 day breakage issue and manufacture is out of stock, product lost in transit and replacement alternative found.
These are specific cases where we grant refunds, however all cases are treated individually and are reviewed by wetspottropicalreef.com staff.
Paypal claims are addressed with paypal and all supporting documentation is provided to paypal as directed. Fraudulent claims are also directed to the proper authorities.
If you are not satisfied with a product for any reason, you have 30 days to notify Wet Spot Tropical Reef stating the reason for the dissatisfaction. Products that are returned not due to damage or mechanical failure are subject to a 10% restocking fee.
Return freight is the responsibility of the customer returning the product. No products will be accepted by any of our manufacturers without authorization and an RMA#.